From Manual Chaos to Digital Clarity
See how Neptune Holidays, a 20+ year IATA-approved DMC, moved from manual itinerary costing and scattered supplier data to fast, digital, error-free operations with Sembark.
// The company
About Neptune Holidays
- ✓ Renowned Destination Management Company (DMC) based in India
- ✓ 20+ years of industry experience in the travel industry
- ✓ Specialises in Northeast, Bhutan, and Rajasthan
- ✓ Headquartered in Kolkata, with another branch in Jaipur
- ✓ It is a leading IATA-approved travel agency, trusted by partners and clients across the industry
Company Type
Destination Management Company (DMC)
Destination (Operating In)
Northeast India, Bhutan, and Rajasthan
Active User
4 Years
// Before & after
The Sembark difference
The same team, the same season — two completely different ways of working.
The Struggles That Were Holding Them Back
- 1 Every itinerary was costed by hand, making the sales cycle slower than it needed to be
- 2 Hotel rates and supplier details were scattered across different places, with no single organised system
- 3 Managing finances alongside active bookings was exhausting and error-prone
- 4 Bulk hiring before peak season meant months of training, only for most staff to leave before the rush began
Why Sembark Changed Everything
- ✓ Everything once done by hand is now faster, digital, and error-free
- ✓ Time lost to repetitive manual work dropped significantly, giving the team room to grow
- ✓ Speed became their edge – quicker responses, faster closures, and better service across the board
- ✓ Getting used to Sembark took a little time, but the speed and ease made it completely worth it.
Ready to turn your manual chaos into digital clarity? See it live in 30 minutes.
Request 30-min demo →// The relationship
A Long-Term Partner, Not Just a Software
- ✓ Neptune Holidays views Sembark as a long-term growth partner, not just a software
- ✓ They value the platform's journey from its early days to a stable, high-performance solution
- ✓ Trust has deepened with every update, and so has their vision for what's next
- ✓ What excites them most is connecting internal operations directly to the client experience
- ✓ The same data powering their work should seamlessly reach clients on one unified platform
- ✓ With Sembark's track record of constant innovation, this vision feels closer than ever
// Straight from the director's desk
Mr. Sanjay Jhaver doesn't just recommend Sembark – he proudly vouches for it wherever he goes
His word alone has brought multiple travel companies in Northeast India onto the platform
Mr. Sanjay Jhaver
Director, Neptune Holidays